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While having a rough day, Kevin was on his way to Target when he stopped to let a homeless man cross in front of his car. After getting to the other side of the street, the man stopped, turned, looked at Kevin, and mouthed the words “Thank you.” In the midst of the man’s struggles, he beamed a massive gesture of gratitude that changed Kevin’s day. It reminded Kevin of his favorite poem by Robert Frost, “Dust of Snow.”

The way a crow

Shook down on me

The dust of snow

From a hemlock tree

Has given my heart

A change of mood

And saved some part

Of a day I had rued.

The poem is about those small things that change our day and allow us to experience exactly what we need. The “thank you” from the homeless man influenced Kevin to have the following interaction when he arrived at Target. He noticed the woman in charge of overseeing the self-checkout lane which is always busy and typically tense because people are in a hurry as they deal with registers that aren’t working well. Kevin had seen this older woman navigate these moments really well on other visits. She chatted with people, helped them check out, and created a better moment for so many customers.

After being beamed with a thank you from the homeless man, Kevin went to the checkout area. When the woman walked by, he beamed her with a “How you doing today?” Her face lit up. Then Kevin said, “I see what you provide people when they come through this area.” She looked a little puzzled. Kevin said, “I noticed you just the other day and every time I’m in here. You’re always helping, always offering smiles and laughter. I see what you give people and I want to thank you for that.” She thanked Kevin for sharing that with her. As Kevin was leaving, she yelled, “That just made my day!” Kevin replied, “YOU just made mine!”

It’s the little moments, the dust of snow, that create the space to make a BIG impact. And it can happen on a day when we really need it.

My dust of snow moment occurred recently when Matt, my fifth-grade grandson, stopped by for a visit. After helping me apply an insulin patch to my arm, he said, “Grampa, I’m going to fix you breakfast.” Matt gave my heart a change of mood.

Notice that special moment this week when a dust of snow will make your day.

From our Top 20 team: Willow, Tom, and Kevin.

Paul Bernabei
Top 20 Training
paul@top20training.com